NexaOrders Data Deletion Policy
Effective Date: November 1, 2025
Last Updated: November 1, 2025
1. Purpose
This Data Deletion Policy outlines how PentoraX (Pvt) Ltd. (“we,” “our,” or “us”) handles requests from users who wish to permanently delete their data from the NexaOrders platform. Our goal is to ensure transparency and provide users with a simple, secure way to request data deletion.
2. Scope
This policy applies to all users of NexaOrders, including:
- Businesses registered on the platform, and
- Authorized users operating under those business accounts.
It covers all personal and business-related data stored within the NexaOrders system, including account details, order data, and business records directly managed by the user.
3. How to Request Data Deletion
If you wish to have your data permanently deleted from NexaOrders, please send an email to:
Email: info@nexaorders.com
Subject Line: Data Deletion Request – NexaOrders
Your request must include:
- The registered business name and account email address, and
- A clear statement confirming that you wish to delete your account and all associated data.
For security reasons, we may verify your identity or request authorization from the account owner before proceeding.
4. Processing Timeline
Once your request is verified:
- We will begin processing the deletion within 7 business days, and
- Complete the deletion process within 30 business days, unless a longer period is required by legal or regulatory obligations.
You will receive an email confirmation once your data has been permanently deleted.
5. Data That May Be Retained
In certain cases, some data may be retained as required by:
- Legal or regulatory compliance (e.g., taxation or accounting records),
- Security or fraud-prevention purposes, or
- System backup and archival requirements.
Such retained data will be securely stored and automatically purged once the retention period ends.
6. Effects of Deletion
Once your data is deleted:
- Your NexaOrders account will be permanently closed,
- All related business and order information will be irreversibly removed, and
- You will lose access to the Service and any historical records.
This process is final and cannot be reversed.
7. Contact Us
If you have questions about this policy or need assistance with a deletion request, please contact:
PentoraX (Pvt) Ltd.
Email: info@nexaorders.com
Subject: Data Deletion Enquiry – NexaOrders