Privacy Policy

1. Introduction

NexaOrders (“we,” “our,” or “us”) is a product owned and operated by PentoraX (Pvt) Ltd., a company incorporated in Sri Lanka. This Privacy Policy explains how we collect, use, and protect the information of users (“you” or “your”) when you use the NexaOrders platform, mobile application, or related services (collectively, the “Service”). By accessing or using NexaOrders, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect the following types of information to operate and improve our Service:

a. Personal and Business Information

• Name, email address, phone number, and username.
• Business or organization details such as store name, business address, and registration information.

b. Account and Order Data

• Order, fulfillment, and inventory details submitted or managed through NexaOrders.
• Activity logs and usage data related to your interactions with the Service.

c. Technical Information

• Browser type, device information, IP address, and system logs collected automatically for security, performance, and troubleshooting.

We do not collect payment card information or sensitive personal identifiers directly. Any payment-related data is handled by authorized third-party providers where applicable.

3. How We Use the Information

We use the collected information to:

• Provide, operate, and maintain the NexaOrders Service.
• Manage user accounts and authentication.
• Improve system reliability, performance, and user experience.
• Communicate administrative updates or support notices.
• Ensure compliance with applicable laws and prevent fraudulent activity.

4. Sharing of Information

We do not sell or rent user information. Information may be shared only in the following limited circumstances:

• Service Providers: With trusted third-party vendors such as AWS or email delivery partners, only to the extent necessary for providing core infrastructure and features.
• Legal Requirements: When required by law, regulation, or government request.
• Operational Needs: When necessary to process orders, maintain infrastructure, or support integrations directly related to the Service.

All third-party providers are required to maintain confidentiality and use information solely for the contracted purpose.

5. Data Retention

We retain your data as long as your NexaOrders account is active or as required to fulfill operational and legal obligations. When data is no longer needed, it is securely deleted or anonymized.

6. Security

We use reasonable technical and organizational safeguards to protect your information against unauthorized access, disclosure, or loss. These measures include encryption in transit, controlled access, and monitoring of system activity. However, no online system is completely secure; users share information at their own risk.

7. Your Responsibilities

You are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

8. Children’s Privacy

NexaOrders is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of the Service after such updates constitutes acceptance of the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:
PentoraX (Pvt) Ltd.
Email: info@nexaorders.com
Subject Line: Privacy Enquiry – NexaOrders